The New England Regional Headache Center continues to operate on a full schedule. If you have questions about COVID-19 and your upcoming appointment, please call us (508) 890-5633.
We accept new patients, including those who cannot come to the office and would like to have a telemedicine consultation.
Please do not come to the office if you have a fever, cough, cold, or flu symptoms or you’ve lost your sense of smell and taste. Please be on time and plan to leave immediately after your appointment; do not bring anyone to the office with you unless you require assistance. Please wear a mask. Our staff wears masks, we clean all surfaces throughout the day and have air purifiers with HEPA filters in our rooms.
For many other businesses, COVID-19 has tested their ability to innovate, to adapt to changes even daily. At the New England Regional Headache Center (NERHC), we have transformed our operations not only to keep our commitment to patients and staff but also, to help our community feel safe during these unprecedented times.
Dianna Gubber-Markley BSN, Practice Manager, is a member of the Board of Health in Princeton, Massachusetts. She ensures we follow the CDC's guidance to minimize exposure and to support the state in containing the outbreak. As a result, we designed a COVID-19 office management plan that includes patient flow, triage, treatment, and design.
One of our immediate changes was to implement telemedicine. For those who need to see the doctor, we modified our schedule to avoid high volume. Other changes include patients waiting in their cars until the room was thoroughly disinfected, and screening for symptoms before entering our office.
COVID-19 Operational Restoration
As the spread continued, we faced the difficult choice of reducing our hours. We helped our staff navigate State and Federal resources as they become available. Thanks to the support the government has provided to small businesses, we are now fully staffed and on a regular schedule. Also, we recently added Adriane M. Rodgers to our practice as one of our Nurse Practitioners to continue to provide outstanding care to our patients.
As the COVID-19 pandemic continues to evolve, it is our priority to stay on top of the changes to protect our patients and our practice. We continue to educate our staff and patients about changes they can expect to be implemented in the office during this pandemic, and about ways to prepare themselves and their families.
We are proud of our staff who have supported not only our patients but our practice and have kept their kindness and enthusiasm through hardship. We will continue with our commitment to serving our staff, patients, and community with confidence and dedication. As always in the end kindness matters.